Assistant Manager - Ethics Investigations

Overview

About the Team Being part of Meesho's Fulfillment and Experience (F&E) team, will zip you to the cockpit of our ever-burgeoning rocketship. And, you’ll shape the experience of Bharat’s next billion e-commerce users. We’re an eclectic mix of over 100 professionals, all driven by the first principles of problem-solving. We come with diverse skill sets and responsibilities ranging from running operat

What you'll do

• About the Team Being part of Meesho's Fulfillment and Experience (F&E) team, will zip you to the cockpit of our ever-burgeoning rocketship.
• And, you’ll shape the experience of Bharat’s next billion e-commerce users.
• We’re an eclectic mix of over 100 professionals, all driven by the first principles of problem-solving.
• We come with diverse skill sets and responsibilities ranging from running operations/support to managing the supply chain, and maintaining analytics.
• At Meesho, we’re trying to do what's never been done before – herald e-commerce into the tier-2, tier-3 cities of India.
• Our team’s role in this ambitious mission is to reimagine logistics from the ground up completely.
• This means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain that reimagines e-commerce, not just in India but globally.
• We focus on personal growth and fun at work just as much as we do on working hard.

Requirements

• Lead investigations into misconduct, fraud, theft, and policy violations end to end, from intake to closed report ● Gather evidence through interviews, document review, and data analysis, ensuring everything is obtained legally and ethically ● Analyze findings to identify root cause, patterns, and systemic risk, not just resolve individual cases ● Write investigation reports clear enough for executive leadership and, where needed, law enforcement authorities ● Recommend corrective actions based on root-cause analysis ● Partner with Legal, HR, Ops, and Finance on case-specific escalations and legal follow-through ● Work directly with Zonal, Cluster, and Area teams on high-impact field cases/incidents (theft, fraud What success looks like? ● Meet target case closure SLA as per internal SOP and policies ● Handle dynamic case volume through the quarter, ensuring adherence to SOP and audit committee reporting requirements ● Convert raw complaints into structured investigations by critically assessing the veracity of allegations, and deliver outcomes including corrective actions and drive systemic process/policy changes to reduce repeat incidents and patterns

Skills