Customer Support Internship

Overview

Responsibilities: Comprehend and process all email and chat correspondences from customers in a timely manner. Provide successful resolution to all customer by replying in a prompt and professional manner via email and chat. Handling of Social Media Queries and escalation on all platforms.

What you'll do

• Responsibilities: Comprehend and process all email and chat correspondences from customers in a timely manner.
• Provide successful resolution to all customer by replying in a prompt and professional manner via email and chat.
• Handling of Social Media Queries and escalation on all platforms.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Provide alternatives & Superior customer experience on emails and chat.
• Requirements: Ability to understand, read and speak English proficiently.
• Should understand regional languages Hindi /Marathi.
• Strong written and verbal skills with knowledge of general writing standards pertaining to email and chat communication concepts, practices and procedures.

Who can apply

• Practical experience with Scala.
• Experience level: 0-1 yrs.
• Strong written and verbal communication in English.
• Comfortable working on-site in online.

Skills