Patient Experience Internship

Overview

About the Role We are looking for a Patient Experience Intern to support patients throughout their healthcare journey. The role involves handling inbound patient calls, understanding and resolving queries, collecting feedback, and coordinating with internal teams to ensure a smooth and positive patient experience. Key Responsibilities Handle inbound calls from patients and assist them with their queries.

What you'll do

• About the Role We are looking for a Patient Experience Intern to support patients throughout their healthcare journey.
• The role involves handling inbound patient calls, understanding and resolving queries, collecting feedback, and coordinating with internal teams to ensure a smooth and positive patient experience.
• Key Responsibilities Handle inbound calls from patients and assist them with their queries.
• Understand patient concerns and provide appropriate information or guidance.
• Support patients throughout their treatment journey.
• Collect and record patient feedback regarding their experience.
• Identify recurring patient concerns and escalate issues to the relevant teams.
• Coordinate with internal teams to ensure timely resolution of patient queries.

Who can apply

• Practical experience with Go, Scala.
• Experience level: 0-1 yrs.
• Strong written and verbal communication in English.
• Comfortable working on-site in online.

Skills