Complex Claims Manager

Overview

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The AirCover team is charged

What you'll do

• Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.
• Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
• The Community You Will Join: The AirCover team is charged with ideating, building, launching, and managing the AirCover business inside of Airbnb.
• We have a huge responsibility to our community of Hosts and guests to be there when things don’t go exactly as planned with their reservations.
• We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community.
• The Difference You Will Make: As a Complex Claims Manager in the Complex Claims, you will play a vital role in safeguarding the integrity of our Aircover platform by effectively identifying, investigating, and managing the risk and mitigation strategies in resolution of Complex and Large Loss claims.

Requirements

• Your Expertise: Analytical : Possess excellent analytical and problem-solving skills, allowing you to navigate Complex and Large Loss claims identifying the Risk and Exposure to Airbnb.
• Strong knowledge complex complex resolution: Understand techniques, investigative methodologies, and legal aspects related to complex, severe claims resolution Strong communication : Strong verbal and written communication skills, with the ability to explain complex topics to diverse audiences.
• Skilled in presenting complex and sensitive customer issues, with the ability to analyze large data sets and draw reasonable conclusions.
• Influence Airbnb cross-functional teams globally : Proven ability to collaborate effectively across disciplines, regions, and seniority levels.
• Strong negotiating skills and experience in communicating recommendations to both internal and external stakeholders.
• Judgement Be an advocate of high quality standards, innovation, resolution conflict and customer experience excellence.
• High attention to details, detailed-oriented when working on complex cases Experience working with internal stakeholders and/or third party providers to resolve complex disputes in a detailed, effective and timely manner.
• 10+ years of Insurance Claims Coverage and Litigation experience with an emphasis on liability and property Strong Insurance Policy experience.

Skills