Manager, Premium Support (French/English)

Overview

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You will Make: We are seeking a dedicated a

What you'll do

• Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.
• Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
• The Difference You will Make: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Manager.
• The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service in both English and French through coaching and upleveling their team.
• This is a full time position based in Ireland.
• The Manager supports one or more internal CS services.

Requirements

• Practical experience with Go, RAG, Scala.
• Experience level: 8+ yrs.
• Strong written and verbal communication in English.
• Comfortable working on-site in Ireland.

Skills