Sr. Software Dev Engineer, Benefits Experience and Technology (BXT)

Overview

Using your benefits today means portals, phone calls, hold music, and fine print. We are changing that by bringing AI in as a strategic partner: software that understands what a person needs and helps Using your benefits today means portals, phone calls, hold music, and fine print. We are changing that by bringing AI in as a strategic partner: software that understands what a person needs and helps them find the answ

What you'll do

• Using your benefits today means portals, phone calls, hold music, and fine print.
• We are changing that by bringing AI in as a strategic partner: software that understands what a person needs and helps Using your benefits today means portals, phone calls, hold music, and fine print.
• We are changing that by bringing AI in as a strategic partner: software that understands what a person needs and helps them find the answer at the moment of need.
• This posting is for the tech lead on one of our two biggest product bets, driving large, ambiguous problems that span multiple organizations.
• This is a generative-AI and agentic-engineering role first, at very large scale.
• You will join Benefits Engagement Technology and Services (BETS), the Amazon organization reinventing how more than a million employees and their families engage with their benefits.
• Our vision is benefits that are AI-powered, personalized, and proactive, where timely guidance reaches people when they need it rather than making them hunt for it.
• BETS builds and operates the platform that delivers benefits experiences across mobile, web, and an AI assistant, from self-service content creation to multi-channel campaigns to analytics, and we are now building a family of AI-native products on top of it.
• Two of those products are our biggest bets, and we are building each as a focused product team inside BETS: - A reimagined health plan where AI is a strategic partner for members instead of a portal to navigate.
• Rather than directories, phone trees, and hold music, it understands what someone needs and brings the right answer to them at the moment of need: the in-network doctor, the real out-of-pocket cost before they book, the claim explained in plain language, and the next step taken on their behalf.

Requirements

• Practical experience with RAG.
• Relevant academic or project background for a Sr. Software Dev Engineer, Benefits Experience and Technology (BXT) role.
• Strong written and verbal communication in English.
• Comfortable working on-site in Dallas, Texas, USA.

Skills