Chat Support Analyst

Overview

Artech Infosystems Pvt Ltd is hiring for Chat Support Analyst About the Company Artech Infosystems Pvt Ltd is a leading IT staffing and solutions company, dedicated to connecting top talent with innovative opportunities. We pride ourselves on fostering a dynamic and supportive work environment where employees can grow and excel. Join our team and contribute to our mission of delivering exceptional

What you'll do

• Artech Infosystems Pvt Ltd is hiring for Chat Support Analyst About the Company Artech Infosystems Pvt Ltd is a leading IT staffing and solutions company, dedicated to connecting top talent with innovative opportunities.
• We pride ourselves on fostering a dynamic and supportive work environment where employees can grow and excel.
• Join our team and contribute to our mission of delivering exceptional service and cutting-edge solutions to our clients.
• Responsibilities Provide timely and accurate responses to customer inquiries via chat, ensuring a high level of customer satisfaction.
• Assist users with technical issues, product information, and general support questions.
• Document customer interactions and resolutions accurately in the CRM system.
• Collaborate with other support teams to escalate and resolve complex issues.
• Maintain a professional and empathetic demeanor while interacting with customers.
• Continuously learn and stay updated on product knowledge and service procedures.
• Requirements 0-3 years of experience in a chat support or customer service role.

Requirements

• Practical experience with Scala.
• Experience level: 0-3 yrs.
• Strong written and verbal communication in English.
• Comfortable working on-site in online.

Skills