Technical Customer Success Manager (TCSM)

Overview

ABOUT BROWSERBASE Browserbase is the platform that enables AI to access the web. We manage headless browser infrastructure for automations that interact with websites, fill out forms, and replicate user actions. We've gone from 0 to Series B in <18 months, crossed $6M in revenue last year, and are continuing to grow fast.

What you'll do

• You’ll work closely with Sales, Product, and Engineering to drive adoption, ensure customer success, and shape our customer experience from the ground up.
• At Browserbase, we’re deeply customer-obsessed.
• This role is about leading with empathy, building real, long-term partnerships, and helping our customers succeed in meaningful ways.
• Own the post-sale lifecycle from onboarding through renewal and expansion
• Read code, understand architectures, and debug issues alongside our customers
• Continuously improve customer workflows to ensure they’re getting real, measurable value from Browserbase
• Build long-term relationships with technical stakeholders (engineers, product leaders, founders)
• Partner with Product and Engineering to communicate customer needs and feedback

Requirements

• 2+ years of experience in Customer Success, Solutions Engineering, Sales Engineering, or similar roles
• Strong technical aptitude: comfortable discussing APIs, infrastructure, and developer workflows.
• Track record of driving retention and expansion in a high-growth environment
• Relationship-oriented and excited about long-term customer partnerships and helping customers succeed
• Self-motivated and comfortable operating in an ambiguous, fast-paced startup environment
• Excellent communication skills with the ability to speak developer-to-developer NICE TO HAVE
• Experience building with web automation and frameworks like Stagehand, Playwright, Selenium
• Experience working with developer tools, AI infrastructure, or technical SaaS products

Skills