Customer Delight Executive

Overview

Responsibilities: Handle customer queries, complaints, and grievances through calls, emails, and meetings Manage inbound calls and respond to customer service requests Understand customer concerns and provide timely resolutions Coordinate with internal teams to resolve customer issues efficiently Follow up with customers regarding payments and pending requirements Handle service-related and techni

What you'll do

• Responsibilities: Handle customer queries, complaints, and grievances through calls, emails, and meetings Manage inbound calls and respond to customer service requests Understand customer concerns and provide timely resolutions Coordinate with internal teams to resolve customer issues efficiently Follow up with customers regarding payments and pending requirements Handle service-related and technical concerns Take ownership of customer issues until closure Maintain strong and professional relationships with customers and business partners Ensure a consistently high level of customer satisfaction Requirements: Excellent communication skills in English & Hindi Customer-first and friendly approach Strong interpersonal and relationship-management skills Good problem-solving abilities Confident, proactive, and outspoken personality Ability to handle customer grievances professionally Quick learner with a research-oriented mindset Ability to work effectively in a fast-paced environment

Requirements

• Practical experience with Go.
• Relevant academic or project background for a Customer Delight Executive role.
• Strong written and verbal communication in English.
• Comfortable working on-site in online.

Skills