Customer Success Manager

Overview

About the Role We're a Munich-based, Seed/Series A AI-powered SaaS company operating in the Construction Technology (ConTech) and sales enablement space. Our platform helps construction industry sales teams identify, qualify, and win new business more efficiently, using AI to automate project research, CRM maintenance, lead tracking, and more. We're looking for a Customer Success Manager to join

What you'll do

• About the Role We're a Munich-based, Seed/Series A AI-powered SaaS company operating in the Construction Technology (ConTech) and sales enablement space.
• Our platform helps construction industry sales teams identify, qualify, and win new business more efficiently, using AI to automate project research, CRM maintenance, lead tracking, and more.
• We're looking for a Customer Success Manager to join our growing team on-site in Munich.
• In this role, you'll act as a strategic Value Engineer for our clients, driving measurable commercial outcomes from onboarding through long-term retention and expansion.
• You'll be the trusted partner our customers rely on to get real business value from our product, fast.
• Visa sponsorship is not available for this role.
• Fluency in both German and English is required.
• What You'll Do Own customer onboarding and kick-offs to deliver fast, measurable time-to-value for new clients.
• Drive product adoption and translate customer needs into scalable best practices.
• Manage commercial outcomes across your portfolio, including renewals, upsells, and churn mitigation.

Requirements

• Practical experience with Engineering.
• Experience level: 1-3 yrs.
• Strong written and verbal communication in English.
• Comfortable working on-site in Munich.

Skills