Customer Support Engineer

Overview

About the Role We're a fast-growing, Y Combinator-backed startup building AI-driven software that automates quoting and order processing for distributors and manufacturers. Our platform integrates deeply with enterprise ERP and CRM systems, and our customers rely on it for core daily operations, so reliability and speed of resolution matter enormously. We're looking for a Customer Support Enginee

What you'll do

• About the Role We're a fast-growing, Y Combinator-backed startup building AI-driven software that automates quoting and order processing for distributors and manufacturers.
• Our platform integrates deeply with enterprise ERP and CRM systems, and our customers rely on it for core daily operations, so reliability and speed of resolution matter enormously.
• We're looking for a Customer Support Engineer to own technical customer resolution end-to-end.
• You'll sit at the intersection of product, engineering, and customers, debugging production issues, building AI-powered support automation, and turning recurring problems into lasting improvements.
• This is an on-site role in Munich , working closely in person with a small, high-calibre team.
• What You'll Do Investigate and reproduce production issues across product, data, integrations, and workflows.
• Dive into logs, databases, customer examples, and the codebase to identify root causes.
• Own technical resolution end-to-end, and fix issues directly where possible.
• Communicate clearly with customers to understand problems and ensure they feel well supported.
• Design and deploy AI agents that automate customer interactions and accelerate resolution times.

Requirements

• Practical experience with Engineering.
• Relevant academic or project background for a Customer Support Engineer role.
• Strong written and verbal communication in English.
• Comfortable working on-site in Munich.

Skills