Enterprise Account Manager

Overview

About the Role This is a high-ownership enterprise account management role at a fast-growing, seed-stage AI platform company headquartered in Berlin. The platform helps thousands of organizations securely adopt and scale generative AI, from day-to-day chat and workflows through to fully custom AI agents, and is trusted across a wide range of enterprise customers. You will own a portfolio of ente

What you'll do

• About the Role This is a high-ownership enterprise account management role at a fast-growing, seed-stage AI platform company headquartered in Berlin.
• The platform helps thousands of organizations securely adopt and scale generative AI, from day-to-day chat and workflows through to fully custom AI agents, and is trusted across a wide range of enterprise customers.
• You will own a portfolio of enterprise accounts end-to-end, driving adoption, retention, and expansion while using AI tooling to automate and scale your own work.
• You'll collaborate closely with Solutions Engineering and Product, influence the product roadmap, and operate as the strategic partner your customers rely on for their AI transformation journey.
• This role is 100% on-site in Berlin.
• Relocation support is available.
• Visa sponsorship is not available.
• What You'll Do Own a portfolio of enterprise accounts and be fully accountable for retention, adoption, and expansion outcomes.
• Build structured account plans covering stakeholder maps, health assessments, growth opportunities, and risk mitigation strategies.
• Run strategic customer conversations, QBRs, executive business reviews, and proactive check-ins, grounded in data and measurable outcomes.

Requirements

• Practical experience with Engineering.
• Experience level: 5+ yrs.
• Strong written and verbal communication in English.
• Comfortable working on-site in Berlin.

Skills