Forward Deployment Engineer

Overview

About the Role We're a fast-growing, seed-stage European startup building an AI-powered phone assistant platform for small and medium-sized businesses. Our product automates inbound and outbound calls, appointment scheduling, customer service interactions, and more, and we're looking for a Forward Deployment Engineer to own the technical success of customer deployments end-to-end. This role sits

What you'll do

• About the Role We're a fast-growing, seed-stage European startup building an AI-powered phone assistant platform for small and medium-sized businesses.
• Our product automates inbound and outbound calls, appointment scheduling, customer service interactions, and more, and we're looking for a Forward Deployment Engineer to own the technical success of customer deployments end-to-end.
• This role sits at the intersection of product and customer outcomes.
• You'll translate real-world business requirements into reliable production setups, build integrations and glue code, and feed learnings back into the product to make every future deployment faster and smarter.
• You'll work closely with product, engineering, and go-to-market in a small, high-velocity team.
• What You'll Do Act as the technical bridge between product and customer setups, capturing requirements and translating them into robust, production-ready implementations.
• Lead end-to-end rollouts of AI assistant configurations in production, including workflows, logic, data flows, prompts, and guardrails.
• Implement integrations with third-party systems via APIs and webhooks, covering CRM, calendar, ticketing, payments, and common auth patterns (OAuth, API keys).
• Develop small-to-medium features and glue code to map customer use cases to production systems, with appropriate tests, monitoring, and logging.
• Debug live issues across calls, flows, and data pipelines, and deploy rapid fixes under production conditions.

Requirements

• Practical experience with Engineering.
• Experience level: 3+ yrs.
• Strong written and verbal communication in English.
• Comfortable working remotely with distributed teams.

Skills