Senior Technical Account Manager

Overview

About the Role You will be the primary technical partner for the most strategic accounts at a fast-growing, open-source AI engineering platform, think of it as the observability layer for the LLM era. Your mission is to make top customers impossible to churn: driving adoption, delivering outcomes, and creating a tight feedback loop back to product and engineering. You understand AI architectures

What you'll do

• About the Role You will be the primary technical partner for the most strategic accounts at a fast-growing, open-source AI engineering platform, think of it as the observability layer for the LLM era.
• Your mission is to make top customers impossible to churn: driving adoption, delivering outcomes, and creating a tight feedback loop back to product and engineering.
• You understand AI architectures deeply enough to have opinions.
• You write documentation that engineers actually follow.
• You close loops rather than escalate them.
• About the Company This is a seed-stage (Series A/B trajectory), engineering-heavy startup in the open-source AI/ML developer tooling space.
• The platform helps teams trace, evaluate, monitor, and debug LLM applications and AI agents across the full development lifecycle, from prototype to production.
• It is widely adopted across the enterprise and developer communities, and recently joined forces with a major analytics infrastructure company.
• What You'll Do Own 10-20 strategic accounts, lead onboarding, success planning, and deep dives into customers' AI architectures; drive adoption and expansion across the full lifecycle.
• Guide production readiness, advise on instrumentation strategy, evaluation setup, data modeling, security and privacy, and operational playbooks.

Requirements

• Practical experience with Engineering.
• Experience level: 5+ yrs.
• Strong written and verbal communication in English.
• Comfortable working on-site in Berlin.

Skills