Director, Global Premier Support

Overview

P-1562 As a Leader within the Premier Support team at Databricks, you’ll be responsible for leading and managing a team of Designated Support Engineers which deliver white-glove support experiences for Databricks’ enterprise customers. You will be hiring, mentoring, and developing a team of strong customer technical advocates while closely partnering with go-to-market, field and product teams to deliver the best supp

What you'll do

• P-1562 As a Leader within the Premier Support team at Databricks, you’ll be responsible for leading and managing a team of Designated Support Engineers which deliver white-glove support experiences for Databricks’ enterprise customers.
• You will be hiring, mentoring, and developing a team of strong customer technical advocates while closely partnering with go-to-market, field and product teams to deliver the best support experience to maximize customer satisfaction and reduce time to mitigation for technical issues and incidents.
• Open to occasional travel to team locations Experience working cross-functionally with other teams such as Sales, Field Engineering, Product Management, and Engineering Experience with influencing senior executives and and senior customer leaders B.S degree in Computer Science or a related field is required (M.S. preferred) About Databricks Databricks is the Data and AI company.
• More than 20,000 organizations worldwide, including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500, rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents.
• Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog.
• To learn more, follow Databricks on LinkedIn , X , YouTube , and Instagram .

Requirements

• Practical experience with Python, Go, Java, AWS.
• Experience level: 18+ yrs.
• Strong written and verbal communication in English.
• Comfortable working on-site in Sydney, Australia.

Skills