Customer Success Engineer (Singapore)

Overview

COMPANY OVERVIEW Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola,

What you'll do

• COMPANY OVERVIEW Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale.
• More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box.
• Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency.
• Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words.
• There is no organization in the world that understands voice better than Deepgram.
• COMPANY OPERATING RHYTHM At Deepgram, we expect an AI-first mindset-AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

Requirements

• Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work.
• We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here.
• Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.
• Additionally, we move at the pace of AI.
• Change is rapid, and you can expect your day-to-day work to evolve just as quickly.
• This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.
• NOTE: THIS IS A REMOTE ROLE THAT WILL BE BASED OUT OF SINGAPORE.
• THE OPPORTUNITY This is a rare chance to be one of the first people building Deepgram's business in Asia Pacific.

Skills