Technical Support Engineer

Overview

About Demetrius Technologies Demetrius Technologies is seeking a dedicated Technical Support Engineer to join our team. We are committed to providing excellent service to our clients and fostering a supportive work environment. Responsibilities Provide technical support to clients, addressing their inquiries and resolving issues efficiently. Utilize AutoCAD/CAD knowledge to assist with design-rela

What you'll do

• About Demetrius Technologies Demetrius Technologies is seeking a dedicated Technical Support Engineer to join our team.
• We are committed to providing excellent service to our clients and fostering a supportive work environment.
• Responsibilities Provide technical support to clients, addressing their inquiries and resolving issues efficiently.
• Utilize AutoCAD/CAD knowledge to assist with design-related questions and problems.
• Communicate effectively with clients to understand their needs and provide clear solutions.
• Collaborate with internal teams to escalate and resolve complex technical challenges.
• Maintain detailed records of support interactions and solutions.
• Requirements Degree or Diploma in Civil or Mechanical Engineering.
• 0-2 years of experience in a technical support role.
• Proficiency in AutoCAD/CAD software.

Requirements

• Practical experience with Scala.
• Experience level: 0-2 yrs.
• Strong written and verbal communication in English.
• Comfortable working on-site in online.

Skills