Customer Success Manager (Remote, Portugal)

Overview

Join Easygenerator and help customers unlock the full value of e-learning Step into an exciting role with an innovative e-learning software company in the EdTech space as a Customer Success Manager. Easygenerator is a fast-growing scale-up revolutionizing e-learning with our award-winning authoring tool. Join us to build trustful relationships with customers across a broad range of industries and

What you'll do

• Join Easygenerator and help customers unlock the full value of e-learning Step into an exciting role with an innovative e-learning software company in the EdTech space as a Customer Success Manager.
• Easygenerator is a fast-growing scale-up revolutionizing e-learning with our award-winning authoring tool.
• Join us to build trustful relationships with customers across a broad range of industries and geographies, and drive the retention, expansion, and advocacy that fuel our growth.
• What you will be doing Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.
• Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.
• Objectively assess account health scores and proactively take action to improve them.
• Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.
• Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.
• Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities.
• Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.

Requirements

• Practical experience with Revenue.
• Experience level: 2-3 yrs.
• Strong written and verbal communication in English.
• Comfortable working remotely with distributed teams.

Skills