Customer Architect

Overview

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale, unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of al

What you'll do

• Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale, unleashing the potential of businesses and people.
• The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter.
• By taking advantage of all structured and unstructured data, securing and protecting private information more effectively, Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
• What is the Role We are actively seeking a Customer Architect with an understanding of technology and hands-on experience in key IT domains, notably Observability, Cybersecurity, and Enterprise Search.
• You should possess a strong technical background, preferably with experience in cloud-based software solutions.
• We value individuals who are passionate about staying at the forefront of technology trends with a growth mindset and excited to learn and implement new technologies.
• While previous experience with Elastic solutions is not a prerequisite, an eagerness to adopt our suite of solutions and apply them effectively to solve our customers' challenges is critical.
• This key role involves not only driving the consumption of our Elastic solutions by aligning them with customer business objectives but also onboarding customers, securing adoption, and facilitating expansion.
• As a Customer Architect, you will be the Trusted Technical Advisor, working in tandem with the customer and complementary groups like Field and Services Teams to ensure that Elastic solutions are exceeding customer’s expectations.

Requirements

• Practical experience with Customer Architects - EMEA.
• Relevant academic or project background for a Customer Architect role.
• Strong written and verbal communication in English.
• Comfortable working on-site in Remote.

Skills