Customer Success Manager OEM (EMEA)

Overview

Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. At Evident , we also deliver h

What you'll do

• Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide.
• Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries.
• The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas.
• At Evident , we also deliver high-precision optical technologies-specifically industry-leading microscope objective lenses-integrated directly into high-tech instruments manufactured by third parties.
• Our OEM partners build cutting-edge solutions across life sciences, semiconductor manufacturing, space biology, and industrial instrumentation.
• Because of our superior optical quality, our partners choose to build with our components rather than manufacture their own.
• Unlike traditional inside sales or purely administrative customer service, this is a strategic, high-visibility role.
• OEM client relationships span 5 to 20+ years.
• As the dedicated Customer Success Manager for the EMEA region, you will take ownership of maintaining, nurturing, and proactively growing a portfolio of dozens of recurring OEM accounts.
• Because this is a brand-new position for the EMEA region, you will not just follow an existing blueprint-you will have the autonomy, strategic input, and ownership to build and shape how we engage, support, and retain our OEM customer base for the long term.

Requirements

• Practical experience with Remote, Customer Service.
• Experience level: 5-20 yrs.
• Strong written and verbal communication in English.
• Comfortable working remotely with distributed teams.

Skills