Sales Associate

Overview

What Will You Drive? Drive sales growth by understanding customer needs, preferences, and budget, and recommending the most suitable semi-precious gemstones and jewelry pieces. Deliver exceptional customer consultations through personalized guidance on gemstone selection, jewelry styling, and customization options across online and offline channels. Build strong product expertise around semi-preci

What you'll do

• Drive sales growth by understanding customer needs, preferences, and budget, and recommending the most suitable semi-precious gemstones and jewelry pieces.
• Deliver exceptional customer consultations through personalized guidance on gemstone selection, jewelry styling, and customization options across online and offline channels.
• Build strong product expertise around semi-precious gemstones, including their origin, quality, properties, and value, to confidently educate and influence customers.
• Create engaging product presentations and storytelling experiences that highlight the beauty, symbolism, and uniqueness of each gemstone and jewelry piece.
• Strengthen customer relationships through proactive follow-ups, personalized recommendations, and high-quality service to enhance customer loyalty and repeat business.
• Identify upselling and cross-selling opportunities by recommending complementary jewelry, accessories, and customization services to maximize revenue.
• Ensure seamless order management by handling payments, shipping coordination, and order tracking with accuracy and efficiency.
• Stay updated on market trends, customer preferences, and competitor activities within the gemstone and jewelry industry to contribute valuable sales and product insights.
• A customer-focused sales professional with strong communication and relationship-building skills.
• Someone who enjoys consultative selling and can confidently engage customers to understand their requirements and recommend the right solutions.

Requirements

• Practical experience with Communication, Campaigns, Analytics.
• Relevant academic or project background for a Sales Associate role.
• Strong written and verbal communication in English.
• Comfortable working on-site in online.

Skills