Customer Support Representative

Overview

Heaven Nova Talent Solutions is hiring for Customer Support Representative About the Company Heaven Nova Talent Solutions is hiring for a Customer Support Representative to join a customer-facing support team. The role involves understanding customer concerns, providing appropriate assistance, coordinating with internal teams, and ensuring timely resolution and follow-up. Responsibilities Handle c

What you'll do

• Heaven Nova Talent Solutions is hiring for Customer Support Representative About the Company Heaven Nova Talent Solutions is hiring for a Customer Support Representative to join a customer-facing support team.
• The role involves understanding customer concerns, providing appropriate assistance, coordinating with internal teams, and ensuring timely resolution and follow-up.
• Responsibilities Handle customer queries through calls, emails, and other support channels.
• Understand customer concerns and identify the key issue accurately.
• Coordinate with technical/support teams for issue resolution.
• Maintain proper customer records, call logs, tickets, and follow-up details.
• Ensure timely communication and follow-up with customers.
• Provide a professional, calm, empathetic, and customer-first experience.
• Manage multiple customer queries while maintaining service quality.
• Use CRM, helpdesk, ticketing, and documentation tools as required.

Requirements

• Practical experience with Go.
• Experience level: 1-2 yrs.
• Strong written and verbal communication in English.
• Comfortable working on-site in online.

Skills