Virtual Front Desk Executive

Overview

Key Responsibilities: Digital Concierge Services: Provide a warm, face-to-face welcome to guests via KIOSK video feeds and handle incoming property communications with professionalism. Arrival & Departure Facilitation: Securely manage digital check-in and check-out procedures, process room keys, and verify guest credentials. Booking Administration: Organize, update, and monitor reservations and ro

What you'll do

• Key Responsibilities: Digital Concierge Services: Provide a warm, face-to-face welcome to guests via KIOSK video feeds and handle incoming property communications with professionalism.
• Arrival & Departure Facilitation: Securely manage digital check-in and check-out procedures, process room keys, and verify guest credentials.
• Booking Administration: Organize, update, and monitor reservations and room allocations within the central property database.
• Guest Inquiry Management: Address questions regarding property guidelines, facilities, pricing, and local recommendations accurately and efficiently.
• On-Site Team Syncing: Act as the liaison between virtual guest requests and physical staff, directing housekeeping and maintenance tickets instantly.
• Issue Resolution: Troubleshoot guest complaints or minor system disruptions calmly, ensuring a high level of customer satisfaction.
• Candidate Profile & Qualifications: Articulate Communication: Superior written and spoken English skills with an ability to communicate clearly and professionally.
• Engaging Presence: A friendly, approachable, and camera-ready personality suited for video-based customer interactions.
• Operational Flexibility: Total availability to accommodate a rotating schedule, including weekend shifts, evening hours, and holidays.
• Digital Literacy: Comfortable operating modern computer systems, navigation software, and multi-screen digital tools.

Requirements

• Practical experience with iOS.
• Relevant academic or project background for a Virtual Front Desk Executive role.
• Strong written and verbal communication in English.
• Comfortable working on-site in online.

Skills