Customer Support Associate

Overview

About the Company At Ionage, we're accelerating electric vehicle adoption by building innovative solutions that eliminate range anxiety and create a seamless charging experience. From intelligent routing and a universal charging wallet to powerful APIs and SDKs for enterprises, we're enabling the next generation of EV infrastructure. Responsibilities Provide excellent customer service and support

What you'll do

• About the Company At Ionage, we're accelerating electric vehicle adoption by building innovative solutions that eliminate range anxiety and create a seamless charging experience.
• From intelligent routing and a universal charging wallet to powerful APIs and SDKs for enterprises, we're enabling the next generation of EV infrastructure.
• Responsibilities Provide excellent customer service and support to clients via phone, email, and chat.
• Address customer inquiries, resolve issues, and provide information about products and services.
• Document customer interactions and resolutions accurately in the CRM system.
• Collaborate with internal teams to escalate and resolve complex customer problems.
• Contribute to improving customer satisfaction and retention rates.
• Requirements 0-1 years of experience in a customer support role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.

Requirements

• Practical experience with Scala.
• Experience level: 0-1 yrs.
• Strong written and verbal communication in English.
• Comfortable working on-site in online.

Skills