Customer Success Manager

Overview

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products.

What you'll do

• Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London.
• This role is open to candidates based in North America.
• You can work from anywhere within this region.
• We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.
• Develop and maintain strong relationships with key stakeholders at Linear’s largest customers
• act as the primary point of contact for customer inquiries, concerns, and feedback
• Become a product expert and help customers use Linear to drive business outcomes
• Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts

Requirements

• Practical experience with Go.
• Experience level: 5+ yrs.
• Strong written and verbal communication in English.
• Comfortable working on-site in North America.

Skills