Senior Program Manager, Onboarding (m/w/d)

Overview

Why we need you Maltego is a tool used globally by industry experts, analysts, and law enforcement agencies to help protect and watch over their own infrastructure but also to keep guard on internet safety, reduce crime and catch bad guys. The Program Manager, Onboarding owns both delivery and governance within Maltego's customer onboarding program. You manage a portfolio of complex accounts from

What you'll do

• Why we need you Maltego is a tool used globally by industry experts, analysts, and law enforcement agencies to help protect and watch over their own infrastructure but also to keep guard on internet safety, reduce crime and catch bad guys.
• The Program Manager, Onboarding owns both delivery and governance within Maltego's customer onboarding program.
• You manage a portfolio of complex accounts from Sales handover to Customer Success handover, and simultaneously govern the playbooks, SOPs, and continuous improvement initiatives that allow the full onboarding team to deliver quality at scale.
• This role combines hands-on customer engagement with program-level leadership, you run accounts, and you design the systems others work within.
• What to expect Onboarding Delivery Manage a portfolio of complex, high-touch, and scale-touch accounts end-to-end, balancing delivery responsibilities with program governance work.
• Design and execute onboarding plans for accounts with advanced technical or organizational requirements.
• Deliver Customer Success handovers that consistently meet or exceed acceptance criteria, maintaining high CSAT across your portfolio.
• Use insights from account work to identify patterns and inform program improvement.
• Program Management Design the playbooks and SOPs for Scale-touch and High-touch onboarding, maintaining accuracy and ensuring they reflect current best practice.
• Lead continuous improvement initiatives: identifying inefficiencies, designing solutions, and driving rollout across the team.

Requirements

• Practical experience with Go, Rust, Scala.
• Relevant academic or project background for a Senior Program Manager, Onboarding (m/w/d) role.
• Strong written and verbal communication in English.
• Comfortable working on-site in Munich Headquarters.

Skills