L1 Support Engineer

Overview

Position Summary As an L1 Help Desk Technician, you will serve as the first line of technical support-helping end users resolve issues related to Microsoft 365, account access, devices, and service requests.

What you'll do

• Position Summary As an L1 Help Desk Technician, you will serve as the first line of technical support-helping end users resolve issues related to Microsoft 365, account access, devices, and service requests.

Requirements

• Practical experience with IT-Support, Help-Desk, Technical-Support, Systems-Administrator.
• Relevant academic or project background for a L1 Support Engineer role.
• Strong written and verbal communication in English.
• Comfortable working on-site in United States.

Skills