Payment Operations Manager

Overview

ABOUT NEON Neon is a global payments and e-commerce platform designed to help game publishers earn more money and independence from app stores. We believe commerce should be open and transparent: clear decisions, actionable insights, and aligned incentives. Founded by payments, fintech and gaming veterans, Neon focuses on product and partnership excellence: we share the playbook, co-pilot decisions, and abstract away

What you'll do

• This is a senior individual-contributor role.
• The Manager title reflects the seniority and ownership scope of the role and function, not direct reports at this stage.
• Scope & Responsibilities Dispute & Chargeback Operations
• Own dispute intake, evidence compilation, and resolution across all active payment processors and markets.
• Define and own resolution SLAs and win-rate targets; identify systemic patterns and drive fixes with product and risk leads.
• Prioritize and drive the roadmap for internal dispute tooling as operational infrastructure matures.
• Own fraud operations and oversee investigations and transaction reviews in partnership with the Risk, Fraud & Compliance Product Leader.
• Set monitoring and escalation standards across screening and decisioning tools; maintain case integrity and decision quality.

Requirements

• Practical experience with Go, Scala.
• Experience level: 6-8 yrs.
• Strong written and verbal communication in English.
• Comfortable working on-site in India.

Skills