Engineer, Applications Support

Overview

About the Organization: At Optimum Info, we are continually innovating and developing a range of software solutions that empower Network Development and Field Operations professionals in the Automotive, Power Sports, and Equipment industries. Our integrated suite of comprehensive solutions provides a seamless and enriching experience for our customers, helping them become more effective in their w

What you'll do

• About the Organization: At Optimum Info, we are continually innovating and developing a range of software solutions that empower Network Development and Field Operations professionals in the Automotive, Power Sports, and Equipment industries.
• Our integrated suite of comprehensive solutions provides a seamless and enriching experience for our customers, helping them become more effective in their work and create a greater impact within their organizations.
• Our strong focus on outstanding customer service and employee empowerment is at the core of our growth and success.
• As a growing company, we offer excellent opportunities for learning, growth, and managing high-impact business solutions.
• Position Overview: The Engineer, Applications Support is a specialist role that requires a deep understanding of the supported applications, the ability to analyze issues, identify resolutions, and communicate effectively.
• The primary focus of this role is to assist users by resolving queries and issues raised through the organization's ticketing platform and other supported channels.
• For issues requiring deeper technical knowledge or code-level access, this role will initially escalate tickets to higher levels of support.
• Over time, the role is expected to develop the technical skills required to provide support across all levels.
• Once issues are resolved, the role will also participate in validating resolutions in pre-production and production environments.
• Responsibilities of the Candidate: Receive issues and requests through the organization's ticketing system.

Requirements

• Practical experience with Azure, C#, .NET, Scala.
• Experience level: 1-2 yrs.
• Strong written and verbal communication in English.
• Comfortable working on-site in online.

Skills