PostHog
Technical Customer Success Manager - Americas
Full-timeNot specifiedRemoteRemoteNot disclosedCloses in 7 days · 25 Aug 2026
Overview
ABOUT POSTHOG Product development used to mean manually writing code, running analysis, diagnosing bugs, and rolling out changes using dozens of tools. PostHog is the only platform that acts like a co-pilot for you (and your AI agents) to do it all, autonomously. We started with open-source product analytics, launched out of Y Combinator's W20 cohort We've since shipped more than a dozen products , including:
What you'll do
- Building relationships with your users.
- You should know who the key people are at each company, and they should know you.
- Owning their feedback and making sure it gets to the wider PostHog team.
- Investigating technical issues.
- You're the first person to dig into customer issues, often solving them yourself rather than immediately passing to support.
- Being super responsive to their Slack messages, support tickets, and emails.
- Being their favorite ever Customer Success person to work with!
- More broadly, you'll watch product usage and revenue data so customer health doesn't move into the red, and act early when it does.
Requirements
- Practical experience with Go, Scala.
- Relevant academic or project background for a Technical Customer Success Manager - Americas role.
- Strong written and verbal communication in English.
- Comfortable working remotely with distributed teams.
Skills
GoScala