Senior Manager, Customer Success Engineering

Overview

Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration-enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offic

What you'll do

• Sales Partnership: Serve as an operating partner to North America Sales leadership, jointly prioritizing accounts, shaping retention and expansion strategies, and aligning CSE capacity to the highest-impact opportunities.
• Operational Excellence: Run a tight operating cadence, including account prioritization, engagement inspection, KPI tracking, risk escalation, blocker resolution, and executive reporting.
• Proactive Portfolio Management: Own capacity allocation for their team.
• Drive adoption, value acceleration, and measurable customer outcomes across the region.
• Ensure teams identify customer risk, adoption gaps, and expansion opportunities early, operating proactively rather than reactively.
• Product Feedback Loop: Partner closely with Product to turn customer insights into actionable feedback.
• Ensure CSEs capture technical blockers, workflow patterns, implementation gaps, and emerging customer needs in a way that helps Product make better roadmap and prioritization decisions.
• Business Impact & Expansion Support: Translate customer engagement into measurable business impact, including adoption growth, technical validation, and expansion readiness.

Requirements

• In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch s

Skills