Customer Activation Manager | Scaled

Overview

ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving.

What you'll do

• We are placing a big bet on the belief that there is significant untapped potential in our self-service accounts.
• As an early member of the team, you will have the opportunity to help build and refine Ramp’s Customer Success organization and define the scaled customer implementation motion to drive activation and retention.
• Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn driving efficient, thorough, and complete onboarding of new Ramp customers at scale
• Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and <2 calls
• Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach
• Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed
• Identify areas of opportunity where we could automate and scale the onboarding process to cover more clients
• Help us maintain an industry leading satisfaction rate with our customers

Requirements

• Practical experience with Go, RAG.
• Experience level: 3+ yrs.
• Strong written and verbal communication in English.
• Comfortable working on-site in New York, NY (HQ).

Skills