Customer Experience Associate

Overview

ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving.

What you'll do

• Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision.
• In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution.
• You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved.
• This is not script-based support.
• You will triage, investigate, and make high-signal judgment calls throughout the day.
• You will thrive in this role if you are a systems thinker and deeply customer obsessed.
• How you think about improving processes, tools, and outcomes is what sets you apart.
• Be the voice of Ramp's Customer Support.

Requirements

• Practical experience with Go, Rust, RAG, Scala.
• Relevant academic or project background for a Customer Experience Associate role.
• Strong written and verbal communication in English.
• Comfortable working on-site in New York, NY (HQ).

Skills