Associate Manager, Startup Accounts

Overview

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision to simplify payments for Indian businesses

What you'll do

• Roles and Responsibilities: Building and maintaining relationships with clients and key personnel within their company. ● Cross-selling and Up-selling to the client base and growing the account to achieve the portfolio quota.
• Conducting business reviews to ensure clients are satisfied with their products and services. ● Attending meetings with clients inside and outside their offices to build better relationships with them.
• Achieving client relationship targets and KPI’s as set by the team lead.
• Liaising with internal departments to ensure client needs are fulfilled effectively. ● Escalating and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging potential issues.
• Updating the CRM for any change with regard to a client.

Requirements

• Knowledge of best customer service practices.
• Strong interpersonal skills and an ability to build rapport with customers.
• Hardworking with a strong work ethic.
• Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc.
• We welcome interests and applications from all groups and communities across the globe.
• Follow us on LinkedIn & Twitter

Skills