Manager, Cross Border

Overview

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision to simplify payments for Indian businesses

What you'll do

• This role solves the critical business problem of maximizing merchant lifetime value, navigating complex international payment requirements, and driving global portfolio retention.
• Drive Portfolio Strategy & Revenue: Own the overarching growth and retention strategy for Razorpay's top-tier cross-border accounts, consistently exceeding portfolio quotas through aggressive cross-selling and up-selling of international and domestic payment solutions.
• Executive Stakeholder Management: Orchestrate CXO-level business reviews and build deep, long-lasting strategic partnerships with key decision-makers at global enterprise clients.
• Cross-Functional Orchestration: Collaborate extensively with Product, Engineering, Compliance, and Legal teams to champion customized financial solutions that meet complex international regulatory (e.g., FEMA) and operational requirements.
• Escalation & SLA Governance: Serve as the ultimate escalation authority for critical global client concerns, driving rapid resolution and ensuring strict adherence to international Service Level Agreements (SLAs).
• Data-Driven Account Optimization: Leverage cross-border market intelligence, FX routing trends, and CRM data repositories to proactively identify risks, optimize the account management lifecycle, and refine overarching international go-to-market strategies.

Requirements

• Deep strategic and analytical mindset with a strong understanding of international B2B payment ecosystems, cross-border regulations (e.g., FEMA, RBI export guidelines), multi-currency processing, and global enterprise operational models.
• Proven ability to lead, mentor, and inspire a senior, quota-carrying key account management team.
• Experience 4-6 years of relevant experience in Key Account Management, Enterprise Sales, or Strategic Partnerships within the B2B, SaaS, Fintech, or Cross-Border Payments space.
• Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc.
• We welcome interests and applications from all groups and communities across the globe.
• Follow us on LinkedIn & Twitter

Skills