Territory Manager, Bank Retail & Direct Enterprise Sales

Overview

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision to simplify payments for Indian businesses

What you'll do

• The incumbent will focus on new business acquisition (Hunting) and relationship management & portfolio growth (Farming), while collaborating closely with internal cross-functional teams to deliver an exceptional merchant experience.
• Merchant Acquisition & Onboarding ● Acquire new merchants for Razorpay POS, Soundbox (SB), and Payment Gateway (PG), wherever applicable. ● Manage the complete sales cycle from lead generation to onboarding and activation. ● Ensure timely documentation, KYC completion, installation, and merchant activation. ● Coordinate internally to ensure smooth merchant onboarding and faster turnaround times.
• Relationship & Portfolio Management ● Manage the assigned merchant portfolio and ensure high merchant engagement. ● Build strong long-term relationships with existing merchants. ● Drive cross-sell and upsell opportunities across Razorpay's payment solutions. ● Improve merchant retention and transaction growth within the portfolio. ● Conduct periodic merchant visits and business reviews.
• Banking Relationship Management ● Develop and maintain strong working relationships with partner bank branches and sales teams. ● Generate quality merchant referrals through banking partnerships. ● Conduct joint customer meetings and business development initiatives with bank stakeholders. ● Ensure effective engagement with banking partners to maximize business opportunities.
• Aggregator & Enterprise Business ● Build relationships with aggregators, franchise networks, and enterprise customers. ● Identify opportunities to onboard key enterprise accounts within the territory. ● Coordinate with internal enterprise and solution teams to ensure successful implementation.
• Cross-Functional Coordination ● Work closely with Operations, Product, Risk, Finance, Customer Success, and Installation teams. ● Ensure timely merchant onboarding, deployment, and issue resolution. ● Escalate and resolve merchant concerns to maintain a superior customer experience. ● Provide market feedback to internal te

Requirements

• Practical experience with Go, LLM, Scala.
• Relevant academic or project background for a Territory Manager, Bank Retail & Direct Enterprise Sales role.
• Strong written and verbal communication in English.
• Comfortable working on-site in Kolkata.

Skills