Customer Success Manager

Overview

Why Ryan? • Hybrid Work Options • Award-Winning Culture • Generous Personal Time Off (PTO) Benefits • 14-Weeks of 100% Paid Leave for New Parents (Adoption Included) • Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement • Benefits Eligibility Effective Day One • 401K with Employer Match • Tuition Reimbursement After One Year of Service • Fertility Assistance Program • Four-Week Com

What you'll do

• • Hybrid Work Options • Award-Winning Culture • Generous Personal Time Off (PTO) Benefits • 14-Weeks of 100% Paid Leave for New Parents (Adoption Included) • Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement • Benefits Eligibility Effective Day One • 401K with Employer Match • Tuition Reimbursement After One Year of Service • Fertility Assistance Program • Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service We are looking for a Customer Success Manager to own the full customer lifecycle for Ryan software customers, from post-sale transition and product adoption through value realization, renewal execution, retention, and expansion.

Requirements

• Practical experience with Customer-Success-Management, Account-Management, Client-Success-Manager, Renewal-Management.
• Relevant academic or project background for a Customer Success Manager role.
• Strong written and verbal communication in English.
• Comfortable working on-site in United States.

Skills