Customer Care Executive

Overview

Shell Consultancy is hiring for Customer Care Executive! About the Company Shell Consultancy is a leading firm in the IT service and consulting industry, dedicated to providing exceptional solutions and support to our clients. We pride ourselves on fostering a dynamic and supportive work environment where employees can grow and thrive. Join our team and contribute to a culture of excellence and cu

What you'll do

• Shell Consultancy is hiring for Customer Care Executive!
• About the Company Shell Consultancy is a leading firm in the IT service and consulting industry, dedicated to providing exceptional solutions and support to our clients.
• We pride ourselves on fostering a dynamic and supportive work environment where employees can grow and thrive.
• Join our team and contribute to a culture of excellence and customer satisfaction.
• Responsibilities of the Candidate: Handle customer inquiries and complaints via phone, email, and chat in a professional and timely manner.
• Provide accurate information about products and services.
• Resolve customer issues efficiently and effectively, escalating when necessary.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction.
• Continuously strive to improve customer service processes and outcomes.

Requirements

• Practical experience with Scala.
• Experience level: 0+ yrs.
• Strong written and verbal communication in English.
• Comfortable working on-site in online.

Skills