System Administrator - MacOS (all genders)

Overview

Your role You’ll be part of the IT Helpdesk team in Berlin to provide local and remote support to the company employees in Berlin’s offices, in Poland and remotely You’ll follow our processes and implement new ones as new workflows to save costs and improve efficiency, with according documentation You are ensuring that our infrastructure are working as expected and fix issues proactively where nec

What you'll do

• Your role You’ll be part of the IT Helpdesk team in Berlin to provide local and remote support to the company employees in Berlin’s offices, in Poland and remotely You’ll follow our processes and implement new ones as new workflows to save costs and improve efficiency, with according documentation You are ensuring that our infrastructure are working as expected and fix issues proactively where necessary You are ensuring the systems availability, security and compliance of our internal networks and collaborate with our sys admins on monitoring of hosted systems You’ll provide support via our ticketing system and by connecting to devices remotely, or by visiting users, or welcome them at our IT Kiosk, providing support of levels 1 to 3 You will process on/offboardings on both software and hardware sides You’ll work with Addigy (MDM tool), Apple Business Manager, Google Workspace, Snipe-IT (Asset management), 1Password, Slack, Atlassian, and more in an Apple environment Your profile You have at least 4 years of hands-on experience as System Admin or similar role You have good knowledge of macOS, Google Suite, Jira, Slack and password management You are customer oriented and able to provide support with ITIL like methodology with great communication skills You ensure that users are respecting all policies and are in compliance, or act to correct the issues by supporting them or apply compliance rules You have a solution-oriented way of thinking, are working with a technical hands-on mentality and are a teamplayer You are open to work fully from the Berlin office , we don't offer remote work You are fluent in English, German skills are a plus This is a full on-site position What we offer An appealing discount on all of our products, from essential oils to vitamins & nutrients We offer 28 days of paid time off per year plus up to 5 days off between Christmas and New Year The Urban Sports Club membership and either Swapfiets bike rental or a subsidy for the Deutschlandticket We believe great things happen when we meet in person, which is why we embrace a hybrid model with one home office day per week, up to two depending on the area you are working in, and up to two weeks per year working from abroad Receive various discounts of up to more than 50 percent on attractive brands such as Flaconi, Bosch, Apple or Expedia You will be given real ownership and plenty of ro.

Requirements

• Practical experience with IT.
• Experience level: 4+ yrs.
• Strong written and verbal communication in English.
• Comfortable working remotely with distributed teams.

Skills