(Senior) Account Manager

Overview

Your Impact We're strong at landing new customers. Now we need to get excellent at growing them. Expanding within the customer base is one of Tacto's biggest growth levers, and we're building it out for the long term. Most mature B2B companies generate 50%+ of their revenue from existing customers - we want to capture more of that potential, and we're strengthening the team to get there. As Accoun

What you'll do

• Your Impact We're strong at landing new customers.
• Now we need to get excellent at growing them.
• Expanding within the customer base is one of Tacto's biggest growth levers, and we're building it out for the long term.
• Most mature B2B companies generate 50%+ of their revenue from existing customers - we want to capture more of that potential, and we're strengthening the team to get there.
• As Account Manager, you'll be a driving force behind our expansion motion: identifying and closing upsells, cross-sells, and strategic price increases across our customer base, and helping build and sharpen the playbook as we scale it.
• You'll work between Sales, Customer Value, and Product, spotting growth opportunities and turning them into revenue.
• This is your chance to build and grow a crucial commercial function at one of Europe's fastest growing industrial AI companies.
• Your Tasks Own deals end-to-end: Identify opportunities, build business cases, run negotiations, close deals.
• Manage contracts and pricing logic.
• Master account intelligence: Read customer dynamics, map stakeholders, understand politics.

Requirements

• Practical experience with Customer Experience (CX).
• Experience level: 2-4 yrs.
• Strong written and verbal communication in English.
• Comfortable working on-site in Munich.

Skills