Senior Financial Systems Administrator

Overview

About Vercel: Vercel is the agentic infrastructure company. We free people and agents to ship what’s next. For more than a decade, Vercel has shaped how the web is built.

What you'll do

• You'll partner with our team to keep our systems running: triaging and resolving production support issues, administering NetSuite, and supporting the broader stack (Zip, Stripe, Ramp, Navan, and more) from simple provisioning requests to complex root-cause troubleshooting.
• You'll also become our team's SME on Serval, our AI-powered ticketing system, and own the roadmap for how we use it to automate support rather than just staff it.
• Beyond the queue, this is a build role.
• Vercel is a fast-growing AI company, and we want our own team to work like one.
• You’ll help us evolve from a pure project-management function into a technical team that ships, building agents and tools that automate our workflows.
• If you enjoy rolling up your sleeves to both keep the lights on and build the thing that means you never have to flip that switch manually again, this role is for you!
• If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday.
• If you're located beyond that distance, the role is fully remote.

Requirements

• Practical experience with Next.js, Rust, RAG.
• Experience level: 5+ yrs.
• Strong written and verbal communication in English.
• Comfortable working remotely with distributed teams.

Skills