Experience Manager

Overview

About the Organization: Vetic is looking for a proactive and customer-focused Experience Manager who will ensure a seamless and exceptional experience for pet parents visiting our clinics. The role involves managing customer interactions, resolving on-ground concerns, and maintaining high service standards to deliver an outstanding clinic experience. Roles and Responsibilities: Act as the primary

What you'll do

• About the Organization: Vetic is looking for a proactive and customer-focused Experience Manager who will ensure a seamless and exceptional experience for pet parents visiting our clinics.
• The role involves managing customer interactions, resolving on-ground concerns, and maintaining high service standards to deliver an outstanding clinic experience.
• Roles and Responsibilities: Act as the primary point of contact for pet parents visiting the clinic.
• Ensure a smooth and positive customer journey from entry to service completion.
• Handle face-to-face customer queries, concerns, and service-related complaints professionally.
• Guide customers regarding consultations, grooming services, vaccinations, diagnostics, surgeries, pharmacy, and other clinic services.
• Coordinate with veterinarians, clinic managers, and front desk teams to ensure timely issue resolution.
• Manage customer escalations and ensure effective conflict resolution while maintaining customer satisfaction.
• Collect and analyze customer feedback to identify areas of service improvement.
• Support clinic operations in maintaining service quality and efficient customer flow.

Requirements

• Practical experience with Scala.
• Experience level: 1-4 yrs.
• Strong written and verbal communication in English.
• Comfortable working on-site in online.

Skills