Process Risk and Compliance Operations Manager

Overview

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support org han

What you'll do

• A defining element of this role is your close partnership with the Insider Threat program.
• Together, you will form a complementary unit: you will ensure that investigative outcomes are contextualized within the broader risk ecosystem, informing risk appetite decisions, shaping detection strategy, and driving remediation accountability.
• You will co-own escalation frameworks, jointly challenge detection model effectiveness, and ensure that the feedback loop between investigations, risk governance, and AI-driven detection is robust and continuously improving.
• Beyond analysis and governance design, you will serve as the program manager for systemic root cause resolution, ensuring that when investigations, incidents, or risk assessments reveal structural vulnerabilities, those root causes do not languish in a findings log but are tracked, assigned, resourced, and driven to completion across the organization.
• This requires the discipline of program management combined with the authority and influence to hold cross-functional teams accountable for closing gaps.
• Critically, as Airbnb accelerates its use of AI and automation across operations, you will serve as a risk steward for AI systems that touch Community Support, leading governance and discussions of the implications of deploying AI in high-stakes decision-making environments.
• This is not a technical role; it is a role that requires you to ask the right questions of technical teams, interpret outputs with skepticism, and ensure that AI-driven processes are governed with the same rigor as human-driven ones.
• You will be joining a new team and have the opportunity to shape its development, taking on a growing leadership role over time.

Requirements

• Practical experience with Go, Scala.
• Relevant academic or project background for a Process Risk and Compliance Operations Manager role.
• Strong written and verbal communication in English.
• Comfortable working on-site in United States.

Skills