Customer Marketing Manager, Industries

Overview

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

What you'll do

• Behind every Claude deployment is a story of an organization reimagining how it works.
• This role tells those stories by finding the verticals where customer evidence matters most, and turning our best examples into the references and announcements that drive adoption.
• This isn't a traditional customer marketing role focused solely on case studies.
• You'll work closely with customers across their journey with Claude, partnering with Sales to find the customers finding value with Claude, building the relationships that turn customer champions into authentic advocates, and working with Communications to land customer milestones as high-impact announcements.
• Where Claude is newly landing in an industry, you'll build the bench, cultivating early wins into referenceable customers and flagship narratives that open entire verticals.
• You'll operate with autonomy and speed, building the playbooks, processes, and frameworks that let customer storytelling scale across industries, and shaping how some of the world's most recognizable companies understand, implement, and champion beneficial AI systems.
• Additionally, this role will require up to 40% travel for events and customer engagements.
• Applications will be reviewed on a rolling basis.

Requirements

• Practical experience with RAG.
• Experience level: 6+ yrs.
• Strong written and verbal communication in English.
• Comfortable working on-site in San Francisco, CA | New York City, NY.

Skills