Customer Success Manager

Overview

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

What you'll do

• As a Customer Success Manager at Anthropic, you'll be the strategic partner and trusted advisor to our most complex customers across Japan helping them harness the full potential of all our Claude capabilities
• API, Claude for Enterprise, and Claude Code.
• You'll develop genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs.
• You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us.
• In partnership with the broader account team you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves.
• Your role focuses on helping customers scale their usage effectively, implement change management strategies, optimize use cases, and maximize the value of their investment through expanded use cases across their organization.
• The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies, making you a key voice in shaping how we build and deliver ongoing value as a business.
• As the founding CSM in Japan, you'll be a pioneer

Requirements

• Practical experience with Go, Rust, RAG.
• Experience level: 6+ yrs.
• Strong written and verbal communication in English.
• Comfortable working on-site in Tokyo, Japan.

Skills