HRMS Support Excetive

Overview

Role: Handle and manage client queries related to HRMS software. Understand client requirements and provide appropriate solutions. Coordinate with clients for software implementation, support, and issue resolution. Troubleshoot basic HRMS-related issues and guide clients accordingly. Perform basic software testing and identify bugs or functional issues. Coordinate with the technical/development te

What you'll do

• Role: Handle and manage client queries related to HRMS software.
• Understand client requirements and provide appropriate solutions.
• Coordinate with clients for software implementation, support, and issue resolution.
• Troubleshoot basic HRMS-related issues and guide clients accordingly.
• Perform basic software testing and identify bugs or functional issues.
• Coordinate with the technical/development team for issue resolution and follow-up.
• Perform basic SQL queries for data verification and troubleshooting.
• Test new features, updates, and fixes before deployment.
• Maintain proper records of client issues, resolutions, and follow-ups.
• Provide product demonstrations and basic training to clients when required.

Requirements

• Practical experience with Go, Scala.
• Experience level: 2+ yrs.
• Strong written and verbal communication in English.
• Comfortable working on-site in online.

Skills