Head of Customer - DACH

Overview

About Us Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk’s powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by reducing false positives. With our solution, w

What you'll do

• About Us Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology.
• Banks and payment providers globally are using Hawk’s powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by reducing false positives.
• With our solution, we are playing a vital role in the global fight against Money Laundering, Fraud, or the financing of terrorism.
• We offer a culture of mutual trust, support and passion, while providing individuals with opportunities to grow professionally and make a difference in the world.
• Your Mission As Head of Customer for DACH at Hawk, you own everything that happens with our customers in your territory: the outcomes (GRR, NRR), the operating model that makes delivery repeatable, and the people who run it.
• You lead a regional team of Customer Value Partners, Data Scientists, and Implementation Consultants, and you sit between the Chief Customer Officer and the front line.
• This isn't a role where the playbook already exists and you just execute it, but it's also not a role where you build your own version in isolation.
• Much of the operational discipline, the services products, systems, and tools that make execution scalable, is still being built globally, and you're a core contributor to that single, globally deployable model, not the architect of a regional one.
• You carry the region's commercial outcomes, you carry escalations personally when they matter, and you help build the machine that gets deployed everywhere, starting here.
• Key Responsibilities Own the regional commercial outcome: drive GRR and NRR across your portfolio of Customer Value Partner-managed accounts, and report on it with the same rigor you'd expect from your own team.

Requirements

• Practical experience with Customer.
• Experience level: 10+ yrs.
• Strong written and verbal communication in English.
• Comfortable working on-site in Munich.

Skills