Inbound Process Associate

Overview

Responsibilities: Handle inbound calls and respond to customer queries promptly and professionally. Understand customer requirements and provide accurate information and assistance. Resolve customer concerns and issues effectively as per company guidelines. Record and maintain accurate details of customer interactions and requests. Follow established processes and guidelines while handling custome

What you'll do

• Responsibilities: Handle inbound calls and respond to customer queries promptly and professionally.
• Understand customer requirements and provide accurate information and assistance.
• Resolve customer concerns and issues effectively as per company guidelines.
• Record and maintain accurate details of customer interactions and requests.
• Follow established processes and guidelines while handling customer interactions.

Requirements

• Practical experience with Problem solving, Collaboration, Communication.
• Relevant academic or project background for a Inbound Process Associate role.
• Strong written and verbal communication in English.
• Comfortable working on-site in online.

Skills