Support Engineer 2

Overview

Support Engineer 2 is a contractually committed premium support role within the GSSS organization. This role will support clients on critical patient safety issues and financial revenue. This role is at the Professional 2 job level with the BLR Tier II/Tier III team as part of the Application Management Services (AMS) business group.

What you'll do

• Support Engineer 2 is a contractually committed premium support role within the GSSS organization.
• This role will support clients on critical patient safety issues and financial revenue.
• This role is at the Professional 2 job level with the BLR Tier II/Tier III team as part of the Application Management Services (AMS) business group.
• This team provides Millennium and Soarian Solutions support on a 24x7x365 basis to clients in Asia Pacific, Australia, and the US and is crucial to Oracle Cerner's global delivery since it oversees both incident management and change management.
• The clients record service requests for data extracts, application/functionality concerns, and analyses of certain data instances.
• According to contractual obligations, each request has a "Service Level Agreement" that needs to be met to the tune of 95%, or else we need to pay the penalty specified specifically for each client in the contract with Oracle Cerner.
• Every support associate responds to client

Requirements

• Practical experience with Process ownership, Troubleshooting, Communication.
• Relevant academic or project background for a Support Engineer 2 role.
• Strong written and verbal communication in English.
• Comfortable working on-site in BENGALURU, KARNATAKA, India.

Skills