Customer Support Engineer

Overview

About the Company Raisunsoft Solutions Private Limited is actively seeking a dedicated Customer Support Engineer to join our growing team. We are committed to delivering exceptional service and innovative solutions to our clients. Join us and contribute to a dynamic environment where your skills will be valued and developed. Responsibilities Provide excellent customer support, addressing inquiries

What you'll do

• About the Company Raisunsoft Solutions Private Limited is actively seeking a dedicated Customer Support Engineer to join our growing team.
• We are committed to delivering exceptional service and innovative solutions to our clients.
• Join us and contribute to a dynamic environment where your skills will be valued and developed.
• Responsibilities Provide excellent customer support, addressing inquiries and resolving issues efficiently.
• Maintain clear and effective communication with clients, ensuring their needs are met.
• Collaborate with internal teams to escalate and resolve complex technical problems.
• Continuously improve product knowledge and support processes to enhance customer satisfaction.
• Requirements Good communication and interpersonal skills are essential.
• Basic knowledge of CAD/CAM software such as Mastercam, PowerMill, or similar software is an added advantage.
• Strong problem-solving abilities and a customer-centric approach.

Requirements

• Practical experience with Go, Scala.
• Relevant academic or project background for a Customer Support Engineer role.
• Strong written and verbal communication in English.
• Comfortable working on-site in online.

Skills